After Care
Inspire are experts in managing the defect process for new builds. We can manage your after care process from managing snags, defects to home demonstration on completion. We believe after care must be better, faster, comprehensive and more professional than ever before. Our customised approach to after-care service includes: customer journey advisory, after care process audits & implementation, provision of after care services, and much more.
Home Demonstration
Inspire offer in-depth walkthroughs with our knowledgeable team, guiding residents through every corner of their new build home.
Your residents will learn how to operate key systems like heating, appliances, and security to ensure smooth day-to-day living, in return reducing the volume of defect and enquiry calls to your team.
Complaint Management
Our skilled team specialises in managing and resolving complaints on behalf of housebuilders, ensuring a smooth and professional process.
We offer a comprehensive solution to achieve the best possible outcome including logging, tracking, and resolving complaints efficiently, all while keeping the communication transparent and maintaining high customer satisfaction.
Snagging
Let the Inspire team handle the snagging process for you. We’ll take responsibility and attend all de-snag & snagging inspections alongside the employers agent, compiling and following-up a detailed list of defects to ensure homes are built to the expected standard.
End of defect inspection and sign off
Our end of defect inspection service focuses on verifying the quality of repairs and addressing any remaining concerns with your residents.
We coordinate with residents to arrange final inspections along with relevant contractors to verify all defects have been resolved before the defect liability period expires.
Courtesy Call
We can take ownership of your courtesy calls, inline with the NBF survey process. This service includes:
- First courtesy call with the buyer in their first week
- One month courtesy call to check in with the resident
- 6-8 month courtesy call to ensure everything is running smoothly.
Void checks
We conduct weekly assessments of your void stock and their condition, identifying any necessary repairs, maintenance, and routine cleanliness checks are performed.
Our inspections ensure leaks, damp, mould or break-ins are dealt with quickly & efficiently. The Inspire team provide comprehensive reports and coordinate with contractors to address any findings.
Inspire new customers with first class sales services
Contact UsSales Consultancy
We offer services in sales, marketing and lettings for a wide range of clients including Local Authorities Housing Associations and Private Developers. Our sales service is effective, compliant and offers an excellent customer experience
Learn moreMarketing Consultancy
Inspire provides a fully bespoke marketing strategy to support your project development needs, and understands the importance of standing out in a competitive market, we provide a range of solutions to assist you in the sale or letting of your properties.
Learn moreAfter Care
Inspire are experts in managing the defect process for new builds. We can manage your after care process from managing snags, defects to home demonstration on completion. We believe after care must be better, faster, comprehensive and more professional than ever before.
Learn more