After Care
At Inspire New Homes, we provide expert after-care consultancy to help housing providers, developers, and contractors deliver a seamless customer experience once residents move in. We are specialists in managing the defects and snagging process for new-build homes - from handover and home demonstrations through to full after-care coordination. Our goal is simple: to make after-care faster, smarter, and more professional than ever before. Whether you need a complete outsourced solution or strategic support to strengthen your internal processes, Inspire New Homes helps you enhance quality, protect reputation, and deliver outstanding customer satisfaction across every development.
Home Demonstration
Our Home Demonstration service provides residents with a clear and confident introduction to their new home.
Led by our knowledgeable team, we deliver comprehensive walkthroughs that guide residents through every aspect of their property – from using heating, ventilation, and appliances to understanding security systems and maintenance essentials.
This proactive approach not only improves the resident experience but also reduces post-occupancy queries, defect reports, and call volumes for your internal teams.
Whether part of your wider after-care programme or a standalone service, Inspire New Homes ensures every buyer or tenant moves in feeling supported, informed, and completely at home.
Defect Management & Contractor Liaison
Our Defect Management & Contractor Liaison service ensures every issue is resolved efficiently, transparently, and to the highest standard.
At Inspire New Homes, we act as the bridge between residents, developers, and contractors – managing the full defect resolution process from initial report to sign-off.
We coordinate inspections, track progress, and communicate updates clearly, ensuring residents are kept informed and contractors remain accountable. Our structured approach reduces delays, strengthens customer satisfaction, and protects your organisation’s reputation.
With deep sector experience and a focus on compliance and quality assurance, we help clients deliver faster resolutions, improved communication, and smoother after-care operations across all developments.
Snagging
Our Snagging service ensures every new home is finished to the highest standard before handover.
At Inspire New Homes, we carry out detailed inspections to identify, record, and report all visible and functional snags – from cosmetic defects to mechanical, electrical, and structural issues.
We provide clear, prioritised reports and liaise directly with contractors to make sure every item is resolved quickly, efficiently, and in line with quality and compliance standards.
Our snagging consultancy helps clients minimise handover delays, reduce customer complaints, and enhance overall satisfaction, ensuring residents move into homes that meet — and exceed – expectations.
Whether part of your wider after-care programme or a standalone service, Inspire New Homes provides the expertise and quality assurance your developments deserve.
End of defect inspection and sign off
Our End of Defect Inspection & Sign-Off service ensures every home meets quality, compliance, and customer-care standards before the warranty period concludes.
At Inspire New Homes, we coordinate and complete final inspections at the end of the defect liability period – identifying outstanding issues, verifying previous repairs, and confirming all works meet required specifications.
We provide a clear, evidence-based sign-off report for both client and contractor, ensuring accountability, transparency, and full compliance with housing and development frameworks.
Our consultancy approach helps you close out defect periods efficiently, reduce repeat visits, and improve future build quality – supporting your teams to deliver homes that are fully compliant, high-performing, and ready for long-term occupation.
After-Care Process Audits & Implementation
Our After-Care Process Audits & Implementation service helps organisations strengthen their post-completion operations to deliver a smoother, more efficient, and customer-focused experience.
At Inspire New Homes, we review your existing after-care policies, procedures, and communication workflows to identify gaps, inefficiencies, and areas for improvement.
We then create a tailored implementation plan to streamline your systems – from reporting structures and contractor liaison to customer response times and defect tracking.
Our consultancy ensures your after-care function is fully compliant with housing standards, transparent for residents, and aligned with best practice across the new homes and affordable housing sectors.
By embedding better processes and training your teams, we help you reduce complaints, improve efficiency, and elevate customer satisfaction across every development.
Void checks
Our Void Checks service ensures empty homes are maintained, compliant, and ready for reoccupation.
At Inspire New Homes, we provide scheduled inspections and detailed condition reports for void or unoccupied properties, helping local authorities, housing associations, and developers protect their assets and minimise turnaround times.
Each visit includes checks on security, utilities, fire safety, damp, leaks, pests, and general maintenance, along with photographic evidence and meter readings for full transparency.
We can also coordinate cleaning, repairs, and compliance works to bring homes back to a lettable or saleable standard quickly and efficiently.
Our structured approach helps clients reduce void periods, maintain compliance, and ensure safe, high-quality homes for incoming residents.
Inspire new customers with first class sales services
Contact UsSales Consultancy
We offer services in sales, marketing and lettings for a wide range of clients including Local Authorities Housing Associations and Private Developers. Our sales service is effective, compliant and offers an excellent customer experience
Learn moreMarketing Consultancy
Inspire provides a fully bespoke marketing strategy to support your project development needs, and understands the importance of standing out in a competitive market, we provide a range of solutions to assist you in the sale or letting of your properties.
Learn moreAfter Care
Inspire are experts in managing the defect process for new builds. We can manage your after care process from managing snags, defects to home demonstration on completion. We believe after care must be better, faster, comprehensive and more professional than ever before.
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